Terms of Service

These Terms of Service (“Terms”) govern access to and use of Workyla’s customer relationship management platform, including any associated websites, applications, and features (the “Service”), operated by Workyla (“Workyla”, “we”, “us”). By creating an account, or by accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and, if applicable, the organization you represent (“Customer”, “you”). If you do not agree, do not use the Service.

Workyla provides tools for managing customer relationships, including contact and pipeline management, email, SMS and voice communication, scheduling, forms, and related integrations. We may add, change, or remove features from time to time, and may suspend the Service for maintenance or updates.

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for safeguarding login credentials and for all activity under your account, including sub-accounts and users your organization’s administrators add.
• You must be authorized to bind your organization to these Terms if you create an account on its behalf.
• You must promptly notify us of any unauthorized use of your account.

• Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) via our payment processor, Stripe.
• Fees are non-refundable except where required by law or expressly stated otherwise.
• We may change pricing on renewal with reasonable advance notice.
• You are responsible for applicable taxes, excluding taxes on Workyla’s net income.
• Failure to pay may result in suspension or termination of the Service after notice.

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection, telemarketing, and anti-spam laws (such as TCPA, CAN-SPAM, or equivalent laws in your jurisdiction).
• Send unsolicited communications to recipients who have not consented to receive them, or without the disclosures those laws require.
• Transmit malicious code, attempt to gain unauthorized access to the Service or other accounts, or interfere with the Service’s operation or security.
• Reverse-engineer, resell, or use the Service to build a competing product, except as permitted by law.
• Upload content that infringes intellectual property or privacy rights, or that is unlawful, harassing, or fraudulent.

You retain ownership of the data, contacts, and content you upload or generate through the Service (“Customer Data”). You grant Workyla a license to host, process, and transmit Customer Data solely to provide the Service. You are solely responsible for the accuracy of Customer Data and for having the necessary rights and consents to contact recipients by email, SMS, or voice call through the Service, including compliance with opt-out and disclosure requirements. Workyla acts as a processor of Customer Data on your behalf and processes it according to your instructions and our Privacy Policy.

Workyla and its licensors own all right, title, and interest in the Service, including software, design, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription term. No rights are granted other than as expressly stated in these Terms.

The Service may integrate with third-party products (for example, email, calendar, video-conferencing, or messaging providers). Your use of those integrations is subject to the third party’s own terms and privacy practices, and Workyla is not responsible for third-party services.

• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period unless stated otherwise.
• We may suspend or terminate access if you materially breach these Terms, fail to pay fees due, or if required to comply with law or protect the Service and other users.
• On termination, your right to use the Service ends; we will make Customer Data available for export for a limited period following termination, as described in your order or upon request.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, Workyla will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to your use of the Service. Workyla’s total aggregate liability arising out of or relating to these Terms will not exceed the amount you paid to Workyla for the Service in the 12 months preceding the claim.

You agree to indemnify and hold Workyla harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

These Terms are governed by the laws of the jurisdiction in which Workyla is incorporated, without regard to conflict-of-law principles, unless a different governing law is required by applicable consumer-protection law.

We may update these Terms from time to time. Material changes will be notified through the Service or by email, and continued use after the effective date of the update constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to hello@workyla.com.